Return & Refund Policy

Clear return and refund support from QuickMart.

At QuickMart, we strive to provide fresh and high-quality grocery products. If you are not satisfied with your purchase, we offer a 1-hour return policy under the conditions mentioned below.

1-hour return window 3–7 business days refund processing

QuickMart Groceries made simple

Policy overview

Returns are accepted only within 1 hour of delivery for damaged, defective, expired, or wrong items.

Overview

At QuickMart, we work to deliver fresh and high-quality grocery products to our customers. If there is an issue with your order, you may request a return within 1 hour of delivery, subject to the conditions in this policy.

This policy applies to eligible products purchased through QuickMart.

Return Policy

Customers may request a return within 1 hour of delivery only if one of the following conditions applies:

The product is damaged or defective
The product is expired
The wrong item was delivered
Correctly delivered products are not eligible for return

After 1 hour from the time of delivery, return requests will not be accepted.

Non-Returnable Items

The following items are not eligible for return:

Opened or used products Items that have been opened, consumed, or used cannot be returned.

Perishable goods after 1 hour Perishable products are not returnable after the 1-hour return window.

Customer mishandling Items damaged due to customer handling are not eligible for return.

Missing packaging Products without original packaging are not returnable where packaging is applicable.

Return Process

To request a return, please follow the steps below:

Contact us within 1 hour of delivery
Provide your order number
Share clear photos of the product if it is damaged, defective, expired, or incorrect
Our team will review the request and confirm eligibility

If approved, we may arrange a pickup or provide further instructions.

Refund Policy

Once the return is approved, refunds will be processed according to the conditions below:

Refunds will be processed within 3–7 business days
Refunds will be issued to the original payment method
If the order was paid via Cash on Delivery (COD), refund will be made via bank transfer or UPI

Delivery charges are non-refundable unless the return is due to our mistake, such as a wrong or damaged product.

Cancellation Policy

Orders can be cancelled before dispatch. Once the order is out for delivery, cancellation may not be possible.

Contact for Returns

For return and refund-related support, contact QuickMart using the details below:

QuickMart Dhamtari, Chhattisgarh – 493773, India

☎

Phone +91 9340386520

QuickMart reserves the right to refuse returns that do not meet the above conditions.